Last updated: May 2, 2026

This Privacy Policy explains how Pikup App (“Pikup,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use the Pikup mobile app, website, and related services. Pikup is a marketplace for arranging pickup, delivery, moving help, and transportation of items, furniture, and cargo.

By using Pikup, you agree to this Privacy Policy. If you do not agree, do not use the service.

1. Information We Collect

Account and profile information

We collect information you provide when creating or managing an account, including:

  • Name.
  • Email address.
  • Phone number.
  • Account role, such as customer or driver.
  • Profile photo, if provided.
  • Authentication provider information from email/password, Sign in with Apple, or Google sign-in.
  • Terms and Privacy Policy acceptance records, including version and timestamp.

Customer order information

When you request a pickup or delivery, we collect information needed to provide the service, including:

  • Pickup and drop-off addresses.
  • Location type, building, unit, stairs, elevator, access, parking, and delivery notes.
  • Requested schedule, route, distance, estimated duration, and trip status.
  • Item names, descriptions, categories, size, estimated weight, condition, fragility, value, quantity, photos, and receipt or invoice photos when you choose insurance-eligible coverage.
  • Driver help selections, labor estimates, selected vehicle type, pricing, fees, insurance quote status, and order history.

Driver information

If you apply to drive with Pikup, we collect information needed for onboarding, safety, matching, payment, and compliance, including:

  • Name, email, phone number, date of birth, address, and driver profile information.
  • Vehicle details, vehicle photos, VIN, license plate, vehicle category, equipment, team/solo preference, availability, and service area.
  • Identity verification status from Stripe Identity.
  • Stripe Connect onboarding and payout status.
  • Driver location while the app is open and while you are online or handling an active delivery.
  • Driver earnings, payout ledger information, trip acceptance, completion, cancellation, and reliability information.

Photos, AI analysis, and item verification

Pikup uses AI to help identify items from photos, estimate item details, and recommend a vehicle. When you choose to use AI item detection, your uploaded photos and related item data are sent to Pikup and Google Gemini for analysis. The AI output may include item name, description, category, estimated weight, fragility, quantity, and vehicle fit recommendations.

For driver vehicle verification, vehicle photos, VIN images, license plate images, and related text may be processed by Pikup, Google Cloud Vision, and public vehicle data services such as NHTSA to help verify vehicle details.

Do not upload sensitive documents or images unless the app specifically asks for them.

Location information

We collect location information when you permit it, including:

  • Precise location while the app is open to show the map, verify service availability, match nearby drivers, support navigation, and track active deliveries.
  • Pickup and drop-off addresses entered by customers.
  • Driver route and location updates while a driver is online or completing an active delivery.

Pikup does not use location data for third-party advertising or tracking.

Payment, insurance, and transaction information

Payments are processed by Stripe. Pikup does not store full card numbers. We may store Stripe customer IDs, payment method references, payment intent IDs, authorization/capture/release status, trip totals, fees, tips, refunds, payout records, and transaction history.

If insurance or protection is offered, Redkik or another insurance/provider partner may process quote, policy, booking, coverage, claim, item, receipt, and shipment information. Coverage is subject to provider terms, limits, exclusions, and final confirmation.

Messages, support, claims, and feedback

We collect in-app messages, support requests, claim submissions, uploaded claim photos or documents, ratings, reviews, feedback, and related metadata so we can provide support, resolve disputes, improve safety, and operate the service.

Device, usage, and diagnostic information

We may collect app version, device type, operating system, crash reports, performance data, logs, feature usage, session events, and security-related information. We use this information to operate, debug, secure, and improve Pikup.

2. How We Use Information

We use information to:

  • Create and manage accounts.
  • Verify identity, phone numbers, drivers, vehicles, and service eligibility.
  • Process pickup and delivery requests.
  • Match customers with drivers.
  • Estimate pricing, labor, insurance eligibility, item details, and vehicle fit.
  • Process payments, tips, refunds, driver payouts, insurance quotes, and claims.
  • Provide maps, routing, navigation, location-based availability, and live delivery updates.
  • Enable messages between customers, drivers, and support.
  • Prevent fraud, abuse, unsafe activity, and policy violations.
  • Maintain legal, tax, accounting, safety, insurance, and compliance records.
  • Improve reliability, app performance, and customer experience.
  • Send transactional messages, service updates, security notices, and support responses.

We do not sell personal information. We do not use personal information for third-party advertising tracking.

3. How We Share Information

We share information only as needed to operate Pikup, provide the service, comply with law, protect safety, or support business operations.

Customers and drivers

Customers and assigned drivers may see information needed to complete a trip, such as name, pickup/drop-off details, item details, photos, route information, in-app messages, delivery status, and relevant contact or support information.

Service providers

We may share information with vendors that help us operate Pikup, including:

  • Supabase for authentication, database, storage, realtime services, and Edge Functions.
  • Stripe, Stripe Connect, and Stripe Identity for payments, driver onboarding, identity verification, payouts, and fraud prevention.
  • Mapbox and Google Maps services for maps, geocoding, routing, and navigation.
  • Google Gemini for AI item photo analysis and AI-generated estimates.
  • Google Cloud Vision and NHTSA-related services for vehicle verification.
  • Redkik or other insurance/protection providers for quotes, policy purchase, coverage administration, and claims.
  • Twilio or similar providers for phone verification and service messaging.
  • Hosting, email, logging, security, and support providers.

These providers process information according to their own terms and privacy practices.

Legal, safety, and business transfers

We may disclose information if required by law, legal process, insurance claim handling, payment dispute handling, safety investigation, fraud prevention, or to protect the rights, property, and safety of Pikup, users, drivers, partners, or the public. If Pikup is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

4. AI Estimates and User Responsibility

AI-generated item details, weight estimates, dimensions, labor estimates, and vehicle recommendations are estimates only. You are responsible for reviewing and correcting item details before submitting an order. Incorrect item details may affect pricing, vehicle fit, insurance eligibility, driver acceptance, and service completion.

5. Retention

We keep information for as long as needed to provide Pikup, comply with legal, tax, accounting, insurance, safety, fraud prevention, and dispute resolution obligations, and maintain business records.

Typical retention categories include:

  • Account data until account deletion or as needed for legal obligations.
  • Trip, payment, payout, claim, insurance, and dispute records for the period required by law, payment providers, insurance providers, tax rules, or operational needs.
  • Support, messages, logs, and diagnostics for as long as needed to resolve issues, improve reliability, and protect the service.
  • Deleted account data may be removed, anonymized, or retained only where we are legally required or have a legitimate need to keep limited records.

6. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.

You can:

  • Update profile information in the app.
  • Control location access in your device settings.
  • Control camera, photo library, and notification permissions in your device settings.
  • Delete your account in the app.
  • Request access, correction, deletion, or export by contacting info@pikup-app.com.

If you delete your account, Pikup will delete or anonymize account data unless retention is required for legal, tax, payment, insurance, fraud prevention, safety, or dispute resolution purposes. If you used Sign in with Apple, Pikup will attempt to revoke the Apple authorization token where technically available. If token revocation cannot be completed automatically, you may also revoke Pikup access from your Apple ID settings.

7. Security

We use technical and organizational safeguards designed to protect information, including authentication, access controls, encryption in transit, restricted service credentials, and provider-side security features. No system is completely secure, and we cannot guarantee absolute security.

8. Children

Pikup is not intended for users under 18. We do not knowingly collect personal information from children under 18.

9. International Data Transfers

Pikup and its providers may process information in the United States and other countries. Data protection laws may differ from those in your location.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the app, website, or other reasonable means. Your continued use of Pikup after an update means you accept the revised policy.

11. Contact

For privacy questions or requests, contact:

info@pikup-app.com

Scroll to Top